FAQs

We process orders you place quickly, usually within 12 hours.

For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@orderkeen.com

After this time your items will have already been shipped, so we will not be able to modify your order.

As we have different storage locations and work with different producers, you may receive your products in different packages. So don't worry if you don't receive everything at once.

Our average delivery times are 10 to 22 working days. Some packages may take a little longer than this.

However, if you still have not received your package after 35 working days after ordering, then we will refund you in full and you can keep the item when you receive it.

Contact us at contact@orderkeen.com to report an item not received.

Despite our rigorous selection of trusted carriers, your package may arrive damaged.

In this case or in the case of a design defect, contact us at contact@orderkeen.com with the following details:

Your order number
Description of the problem (wrong/defective item, etc.)
A photo or video

You will not need to return the product and we will reimburse you directly for the amount of your order in the form of a voucher (if you would like another form of reimbursement, please let us know).

Items are delivered according to the terms and conditions of your local post office.

Don't worry, our items will be left in your PO box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.

Don't worry, if your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further modifications can be made.

This site is 100% secure. And to tell the truth, we could even say that it is 300%. Here's why: First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you of this). Most sites only secure their “shopping cart” and everything related to order payment. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, regarding payment, we use Stripe and Paypal which are the benchmarks in terms of security of Internet transactions.

Currently, you can pay by Credit Card or via Paypal on our site (We accept the following payment methods on our website: Visa, American Express, MasterCard, Debit Cards, PayPal and Bank Cards). We do not accept bank checks, transfers or payment upon receipt.

We offer a 100% “satisfied or refunded” guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund you the full price of the item as soon as it arrives at our premises. However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

If you still have any questions, you can contact us by email at contact@orderkeen.com . Your Satisfaction is 100% Guaranteed!

We will respond to you as soon as possible (a few hours maximum).